Delivery & returns
Returns, made simple.
Need to return an item? Find the guidance for your order below, then contact our team before sending anything back.
Which return applies?
Find your situation
Every return needs our approval first, so get in touch before you send anything back.
Stocked items
Changed your mind or ordered the wrong item? Request a return within 30 days of receipt. There is no restocking charge.
- ✓Unused and in resalable condition
- ✓In the original packaging
- ✓Approved by us before you send it
- ✓Return carriage at your cost; the original delivery charge is not refunded
Faulty or damaged items
Faulty, damaged on delivery or the wrong product supplied? Contact our team as soon as possible with the details.
- ✓Include photographs if you can
- ✓We review the issue and agree the fix
- ✓Resolved under our terms and conditions and your statutory rights
Made-to-order items
Manufactured, configured and special-order products can only be returned with the manufacturer’s approval.
- ✓Any handling charge is agreed when you request the return
- ✓Does not affect claims for faulty goods
- ✓Or items that don’t meet the agreed specification
How it works
Four steps to a return
Contact us
Send your order number, product details and the reason for return. For faults or delivery damage, include photos.
We approve it
Our team checks the details and confirms the next steps with you.
Send it back
Pack the item unused in its original packaging and return it as agreed.
Refund
Once we receive and inspect the item, we refund your original payment method.
UK delivery
Delivery at a glance
Free UK delivery on orders over £200 ex VAT. Order in-stock items before 2pm Monday to Friday for next-day delivery.
Standard delivery
UK parcel delivery is £8 ex VAT, or free on orders over £200 ex VAT. Heavier items may be charged at a weight-based or pallet rate, shown at checkout.
Collect from our showroom
Order and pay online, then collect. Please allow 15–30 minutes after ordering for us to prepare your order.
NI, ROI & export
We deliver to Northern Ireland, the Republic of Ireland and overseas. Delivery is calculated at checkout based on your destination.
Mixed availability
If part of your order is on a lead time, we hold it and send everything together. Need the in-stock items sooner? Ask us and we can split the delivery.
Returns team
Let’s get your return sorted.
Send your order number, product details and reason for return. For faults or delivery damage, include photographs if available. We will confirm the next steps.
Email the returns team ↗